STRIVO is operated by STRIVO TECHNOLOGIES LLC, a limited liability company duly incorporated with the, Dubai,
United Arab Emirates, with license number 1454468 and with its registered address located at, Dubai, United Arab
Emirates (hereinafter referred to as “STRIVO”, “us”, “we”, “our”).
PRIVACY AND
SECURITY
We, STRIVO TECHNOLOGIES LLC, a limited liability company duly incorporated with
Department of Economic Development Dubai, United Arab Emirates, with license number 1454468 and with its
registered address located at Abdulla Mohamed 149 Building, Deira Hor Al Anz Office 125, Dubai, United Arab
Emirates (hereinafter referred to as “STRIVO”, “us”, “we”, “our”) respect the privacy of all of our users and
are committed to protecting information collected through STRIVO. Personal information about you may be
collected in several ways when you use STRIVO or any STRIVO Services.
We provide this statement and our
Cookies Policy (jointly referred to as “Privacy Policy “) to help you to understand what we may do with any
personal information that we obtain from you. By providing your personal information to us, you signify your
acceptance of this Privacy Policy and agree that we may collect, use and disclose your personal information as
described in this Privacy Policy. This Privacy Policy is incorporated into, and part of, the Terms and
Conditions, which govern your use of STRIVO. We will use your information only for the purposes set out
below.
This Privacy Policy does not govern our collection or use of data about you through channels other
than STRIVO.
Please exit STRIVO immediately if you do not accept this Privacy Policy or are accessing
STRIVO in a country or other territory where use of STRIVO is not permitted.
What categories of
Personal Information do we collect?
STRIVO collect certain information when you interact with
it, for example, STRIVO may collect “Personal Information “, which is any information that can be used to
identify, directly or indirectly, an individual. STRIVO may also collect data that does not identify you
specifically. The following is a list of data that we may collect and process about you:
Information that you
provide by filling out forms on STRIVO, including when you register, subscribe to any STRIVO Services including
but not limited to interactive services (such as blogs, chat rooms, message boards, or other user forums); enter
a competition or promotion, complete a survey or report a problem with STRIVO;
Your correct date of birth,
which we may require that you submit accurately to ensure that you do not access STRIVO if you are not of a
legal age to purchase products offered for sale on STRIVO;
Any information you may provide regarding your
weight, height, fitness goals and achievements;
Any information on the Workout and Session including without
limitation your development, your fitness plan, your meal plan;
Any information you may provide when you
contact us or send us a correspondence;
Details of any transactions you carry out through STRIVO, including
the purchase of any Session by you; and
Details of your visits to STRIVO including, but not limited to, your
computer’s IP address, password information, page interaction information, traffic data, location data, weblogs,
and other data about the resources that you access.
You can access and review your Personal Information
in the My Account section of STRIVO. If your Personal Information changes in any way or is incorrectly presented
on STRIVO you should immediately update or correct your Personal Information (as applicable) by accessing the My
Account section on STRIVO or, alternatively, by contacting our Customer Service.
For which
purposes do we use your Personal Information?
We collect the above-mentioned Personal
Information for the following purposes:
(i) For the performance of a contract to which the data subject is
party:
to allow us to process your orders and payment, let you know the status of your order,
to manage
your account and to serve your requests in general,
(ii) On the basis of the data subject’s consent:
to
send you our newsletters as well as details of our products, special offers or promotional offers that may be of
interest to you,
(iii) For the purposes of the legitimate interests pursued by us:
to improve our
understanding of your interests and concerns, to improve our understanding of your use of our products, for our
internal marketing and demographic studies: we may use your information to make our STRIVO design and
products/services better, as we believe that it is also in our legitimate interest to better serve you and
respond to your needs.
for security purposes: we may use information to protect our company, our clients, and
our STRIVO against fraud, theft or any wrongdoing which may affect our activity as it is our legitimate interest
to ensure the security of our activity.
Who do we share your Personal Information
with?
By registering, you are consenting to the collection of your personal data. If an order is
placed with us, we need to hold Personal Information including your name, email address, phone numbers, home
address, shipping and credit/debit card billing address(es) to allow us to process your orders and payment, let
you know the status of your order, manage your account and to serve your requests in general. We may also obtain
information as a result of authentication or identity checks. Your Personal Information will be given to the
Trainers. Personal Information that you provide may be disclosed to a credit reference or fraud prevention
agency, which may keep a record of that information.
We will disclose your Personal Information, as
reasonably required for the carrying out of STRIVO Services; such as but not limited to, providing your address
to the Trainer, or submitting your Personal Information to a banking institution and/or to our online payment
gateway service provider to obtain approval for your transaction.
Please be aware that if we are
requested by any regulatory or government authority investigating any suspected activity to provide your
Personal Information, we will be entitled to do so as permitted by applicable law.
We may also use your
Personal Information to send you our newsletters as well as details of our products, special offers or
promotional offers that may be of interest to you, and may also pass your Personal Information onto our
carefully selected business partners or to our affiliated companies to enable them to send you information which
may be of interest to you.
We may use Personal Information for our internal marketing and demographic
studies, together with non-personal data to monitor customer patterns so we can improve STRIVO design to better
meet our visitors’ needs. If we change our policy on disclosure to others, we will inform you and you always
have the choice of opting out via our Customer Service.
From time to time, we may disclose Personal
Information on a need-to-know basis:
To our affiliates and ours and our affiliates’ owners, directors,
investors, and/or employees;
To our service providers and subcontractors, retained to perform functions on
our behalf or to provide services to us; marketing and advertising; data processing; software development;
payment gateway; website hosting and management; information technology and office services; legal, accounting,
audit and other third party service providers; and further provided such service provider does not collect, use
or disclose the personal information for any purpose other than to perform such functions or to provide services
to us or as otherwise required by law;
To any prospective seller or buyer of STRIVO’s business or
assets;
If we are under a duty to disclose or share your personal data in order to enforce or apply the Terms
and Conditions and other agreements, to permit us to pursue available remedies or limit the damages that we may
sustain, or protect the rights, property, safety or security of STRIVO, our employees, agents, contractors,
customers, the visitors of STRIVO or others. This includes exchanging information with other companies and
organizations for the purposes of fraud protection and credit risk reduction.
Who do we transfer
your Personal Information?
Please note that we shall retain your Personal Information during and
following the end of your use of STRIVO as required to comply with law, for technical troubleshooting
requirements, to prevent fraud, to assist in any legal investigations and to take any other actions otherwise
permitted by law.
In certain cases, and for data hosting purposes Personal Information we collected about
you may be transferred to affiliates, service providers, business partners located outside the EU to which
Personal Information are disclosed in the GCC countries, Jordan, Lebanon, Canada and Singapore including to
entities that are located outside of the European Economic Area, which may not have an adequate level of
protection. We cannot guarantee however the security of, nor accept any liability for, any of the information
you submit to us or any information we develop as a result of your use of STRIVO Services.
All
credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or
leased to any third parties, save to our payment getaway service provider. STRIVO takes appropriate steps to
ensure data privacy and security including through various hardware and software methodologies. However,
STRIVI.IO cannot guarantee the security of any information that is disclosed online. STRIVO is not responsible
for the privacy policies of websites to which it links. If you provide any information to such third parties,
different rules regarding the collection and use of your personal information may apply. You should contact
these entities directly if you have any questions about their use of the information that they collect. STRIVO
Privacy Policy including the Terms & Conditions may be changed or updated occasionally to meet any of our
requirements and standards. Therefore, you are encouraged to frequently visit these sections to be updated about
the changes on STRIVO. Modifications will be effective on the day they are posted.
If you require further
information, please contact our Customer Service.
Use of Cookies
STRIVO uses
cookies and tracks IP addresses so we can improve our STRIVO Services and enhance your STRIVO experience.
Cookies are data files a website can send to your computer’s browser for record-keeping purposes. We use cookies
to help us to gather and store information about visitors to our STRIVO which helps us and to make our STRIVO
more user friendly, and to give you a better experience when you return to STRIVO. Most web browsers
automatically accept cookies. Cookies can be disabled or purged from your browser at any time if you so choose.
You can find information specific to your browser under the “help” menu. STRIVO cannot guarantee the proper
functioning of STRIVO if you choose to disable your cookies. However, your visit to our STRIVO will be
significantly enhanced if cookies are not disabled. If you do not disable your cookies, you allow us to use
them.
We may use information from cookies for the following purposes:
Traffic monitoring, for example,
the IP address from which you access STRIVO, the type of browser and operating system used to access STRIVO, the
date and time of your access to STRIVO, the pages you visit, and the Internet address of the website from which
you accessed our STRIVO;
To recognize repeat visitors for statistical/analytical purposes; or
Anonymous
tracking of interaction with online advertising, for example, to monitor the number of times that a banner ad is
displayed and the number of times it is clicked.
We may connect the information that we collect through
cookies with other Personal Information that you provide to us. Such purposes are:
To customize or
personalize your experience of STRIVO, for example, so that we can greet you by name;
For transactional
purposes, such as credit/debit card sales; or
To monitor your use of STRIVO in order to make our
communications with you as relevant as possible, for example, by sending you email communications relevant to
the parts of STRIVO that you visit most often or by letting you know about features of STRIVO that you have not
accessed previously.
We may compile and report to third parties (such as advertisers) statistics about
our users in terms of numbers, traffic patterns and related site information. Whereas some cookies may be
functional to collect information which will allow us to facilitate your browsing such as languages preferences,
memorizing log-in, or saving the content of your shopping basket, other cookies also collect information on your
behavior by saving your preferences as detailed above. While functional cookies may be installed to facilitate
your visit of our STRIVO, you may express your choice regarding our cookies through the privacy settings options
of your browser which should include features to prevent from storing information on the terminal or processing
information already stored on such terminal, unless you turn on the feature to allow such storage or processing.
Each browser has its own cookie management system, you can find information specific to your browser under the
“help” menu, where you will be provided with all necessary information about how to set your preferences. We
cannot guarantee the proper functioning of STRIVO if you choose to disable your cookies. However, your visit to
our STRIVO will be significantly enhanced if cookies are not disabled.
Google
Analytics
STRIVO use Google Analytics, a web analytics service provided by Google, Inc.
(“Google”). Google Analytics also uses “cookies”, to help us analyze how users use STRIVO. The information
generated by the cookie about your use of STRIVO (including your IP address) will be transmitted to and stored
by Google on servers in the United States of America. In case of activation of the IP anonymization, Google will
truncate/anonymize the last octet of the IP address. Only in exceptional cases, the full IP address is sent to
and shortened by Google servers in the Unites States of America.
Google will use this information for the
purpose of evaluating your use of STRIVO, compiling reports on website activity for STRIVO operators and
providing us with other services relating to STRIVO activity and internet usage. Google will not associate your
IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate
settings on your browser. However, please note that if you do this, you may not be able to use the full
functionality of STRIVO.
How long do We keep your Personal Information for?
Personal
Information collected for the purposes hereunder will be stored only as long as necessary for the purpose of
your commercial relationship with us, or as required to comply with our legal obligations.
If a judicial
action is initiated, Personal Information may be stored until the end of such action, including any potential
periods for appeal, and will then be deleted or archived as permitted by applicable law.
Your Personal
Information will not be kept in a form that allows you to be identified for any longer than is reasonably
considered necessary by us for achieving the purposes for which it was collected or processed or as it is
established in the applicable laws related to data retention periods.
Your
rights
Subject to applicable law, you may have the following rights:
(i) Right of access You
have the right to confirm with us whether your Personal Information is processed, and if it is, to request
access to that Personal Information including the categories of Personal Information processed, the purpose of
the processing and the recipients or categories of recipients.
(ii) Right to rectification You may have the
right to rectify inaccurate or incomplete your Personal Information.
(iii) Right to erasure You may have the
right to ask us to erase your Personal Information.
(iv) Right to restriction of processing in limited
circumstances, you may have the right to request that we restrict processing of your Personal
Information.
(v) Right to data portability You may have the right to receive your Personal Information,
which you have provided to us, in a structured, commonly used and machine-readable format and you may have the
right to transmit that data to another entity.
(vi) Right to object and rights relating to automated
decision-making Under certain circumstances you may have the right to object, on grounds relating to your
particular situation, at any time to the processing of your Personal Information by us and We can be required to
no longer process your Personal Data.
(vii) Right to provide your instructions regarding the storage,
deletion or disclosure of your Personal Information after your death. When your Personal Information processing
is based on your consent, you may withdraw any consent you previously provided to us at any moment. The
withdrawal of consent shall not affect the lawfulness of processing based on consent before its
withdrawal.
To exercise these rights, please contact our Customer Service.
You also have the
right to lodge a complaint with the competent data protection supervisory authority.
Changes to
this Privacy Policy
We reserve the right to modify this Privacy Policy at any time without
notice to you. Any modifications of this Privacy Policy will be effective once published on our STRIVO. Your
continued use of STRIVO (or any of our other websites) following such change shall signify your agreement to be
bound by the modified Privacy Policy. Please read the Privacy Policy and check back often. If you do not agree
to any change to the Privacy Policy, then you must immediately stop using STRIVO. This Privacy Policy is
incorporated into, and part of, the Terms and Conditions, which govern your use of STRIVO.
